Terms and Conditions

1. Introduction

These general terms and conditions ("Terms") apply to the use of the Securapilot service ("Service") provided by VER&IT AB, registration number 556985-1206 ("Provider", "we", "us", "our").

By registering an account, starting a subscription, or otherwise using the Service, you accept these Terms. If you enter into an agreement on behalf of an organization, you warrant that you have authority to bind the organization to these Terms.

If you do not accept the Terms, you should not use the Service.

2. Definitions

• "Customer" means the organization or natural person who has entered into an agreement to use the Service.
• "User" means a natural person who is authorized to use the Service on behalf of the Customer.
• "Customer Data" means all data, information and material that the Customer or its Users upload, store or process in the Service.
• "Subscription" means the specific plan and modules that the Customer has subscribed to.
• "Contract Period" means the period during which the Customer has the right to use the Service according to their Subscription.

3. Service Description

Securapilot is a cloud-based platform for governance, risk and compliance (GRC) that helps organizations manage information security, GDPR compliance, risk management, vendor management and related processes.

The Service is provided as Software-as-a-Service (SaaS) and includes:

• Access to the modules included in the Customer's Subscription
• Storage of Customer Data according to the selected plan
• Support according to the service level for the selected plan
• Ongoing updates and improvements to the Service

Detailed functionality for each module and plan is described in the product documentation at securapilot.com.

4. Registration and Account

4.1 Account Registration

To use the Service, you must create an account. When registering, you must provide accurate and complete information. You are responsible for keeping your account information updated.

4.2 Account Security

You are responsible for protecting your login credentials and for all activity that occurs through your account. You shall:

• Choose a strong password and keep it confidential
• Enable two-factor authentication (strongly recommended)
• Immediately notify us of suspected unauthorized access
• Not share login credentials with others

4.3 User Management

The Customer is responsible for administering its Users, assigning appropriate permissions and ensuring that only authorized persons have access to the Service.

5. Subscription and Payment

5.1 Subscription Plans

The Service is offered in different subscription plans with varying functionality, storage space and support levels. Current plans and prices are shown on the pricing page.

5.2 Payment

Payment for subscriptions is made in advance through annual subscription. A discount is offered for 3-year agreements according to current pricing. Payment is made by invoice or card payment.

5.3 Price Changes

We reserve the right to change prices. Price changes are notified at least 30 days in advance and take effect at the next renewal of the Subscription.

5.4 Late Payment

In case of late payment, penalty interest is charged according to law. We reserve the right to limit or suspend access to the Service in case of non-payment after a reminder.

6. Use of the Service

6.1 Permitted Use

The Customer may use the Service for its internal business purposes in accordance with these Terms and applicable law.

6.2 Prohibited Use

The Customer may not:

• Use the Service for illegal purposes or in violation of applicable law
• Attempt to gain unauthorized access to the Service or its systems
• Copy, modify, distribute or sell the Service or its content
• Use the Service to store or transmit malicious code
• Burden the Service in a way that affects other customers' use
• Resell or sublicense access to the Service without our written consent
• Reverse engineer, decompile or otherwise attempt to derive the Service's source code

6.3 Customer Data

The Customer retains all rights to its Customer Data. The Customer is responsible for having the necessary rights to store and process Customer Data in the Service, and for ensuring that Customer Data content does not violate law or third party rights.

7. Intellectual Property Rights

7.1 Provider's Rights

The Service, including software, design, logos, texts and other documentation, is protected by copyright and other intellectual property rights belonging to the Provider or its licensors. The Customer receives a limited, non-exclusive and non-transferable right to use the Service during the Contract Period.

7.2 Customer's Rights

The Customer retains all intellectual property rights to its Customer Data. The Customer grants the Provider a limited license to use Customer Data to the extent required to provide the Service.

7.3 Trademark

Securapilot is a registered trademark. The Customer may not use the trademark without the Provider's written consent, except as necessary to refer to the Service in normal use.

7.4 Feedback

If the Customer provides suggestions, ideas or feedback about the Service, the Provider has the right to freely use such feedback to improve the Service without compensation to the Customer.

8. Data Security and Personal Data

8.1 Security Measures

We implement appropriate technical and organizational measures to protect Customer Data, including encryption, access controls and regular security audits. Detailed information about our security measures is available in our security documentation.

8.2 Data Processing Agreement

To the extent the Provider processes personal data on behalf of the Customer, the Provider acts as a data processor. The parties shall enter into a separate data processing agreement that regulates such processing.

8.3 Privacy Policy

Information about how we process personal data where we are the data controller is available in our privacy policy.

9. Availability and Support

9.1 Availability

We strive for high availability for the Service. Planned maintenance is notified in advance when possible. We do not guarantee that the Service is always available or error-free.

9.2 Support

Support is provided according to the service level included in the Customer's Subscription:

• Small/Medium/Large: Email support, response within 8 business hours
• Enterprise: According to SLA

10. Limitation of Liability

10.1 Limitation of Damages

The Provider's total liability for damages in a calendar year is limited to the amount the Customer has paid for the Service during the previous twelve (12) months.

10.2 Exclusions

The Provider is not liable for:

• Indirect damages, consequential damages, lost profits or lost data
• Damages caused by third parties or the Customer's own use of the Service
• Damages arising from force majeure
• Damages that could have been avoided if the Customer had followed instructions or recommendations

10.3 Customer's Liability

The Customer is responsible for all use of the Service and shall indemnify the Provider for claims from third parties arising from the Customer's use of the Service or Customer Data.

11. Term and Termination

11.1 Term

The agreement applies for the Contract Period specified in the Subscription and is automatically renewed for an equivalent period if not terminated.

11.2 Termination by Customer

The Customer may terminate the Subscription via account settings or by contacting us. Termination takes effect at the end of the current Contract Period. No refund is made for fees already paid.

11.3 Termination by Provider

The Provider may terminate the agreement with immediate effect if the Customer:

• Materially breaches these Terms
• Does not pay despite reminder
• Uses the Service in a way that harms the Provider or other customers

11.4 Effect of Termination

Upon termination, the Customer's right to use the Service ceases. The Customer has 30 days after the end of the Contract Period to export their Customer Data. Thereafter, Customer Data is permanently deleted from our systems.

12. Changes to Terms

We may update these Terms. For material changes, we will notify you at least 30 days in advance via email or through a notice in the Service.

Continued use of the Service after changes take effect means you accept the updated Terms. If you do not accept the changes, you have the right to terminate the agreement before the changes take effect.

13. Force Majeure

A party is released from penalty for failure to fulfill a certain obligation if the failure is due to circumstances beyond the party's control that prevent fulfillment, such as war, natural disaster, pandemic, government action, labor dispute, or extensive disruptions in public communication networks.

14. Applicable Law and Disputes

14.1 Applicable Law

These Terms shall be interpreted and applied in accordance with Swedish law.

14.2 Dispute Resolution

Disputes arising from these Terms shall first be resolved through negotiation between the parties. If the parties cannot reach a solution, the dispute shall be decided by Swedish general court with Gothenburg District Court as the first instance.

15. Assignment

The Customer may not assign its rights or obligations under these Terms without the Provider's written consent. The Provider has the right to assign the agreement to a group company or in connection with a transfer of the business.

16. Contact Information

Do you have questions about these terms? Contact us: